If the item is faulty, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that products damaged due to wear and tear are not considered faulty.
In such a case, during the 60-days return period, you can simply return the product. If the 60-days period has expired, you can return faulty products within 2 years of your receipt of the products through a warranty claim and get a full refund, including shipping costs. Learn how to file a warranty claim here. See how we refund shipping costs here.
In case of returns for change of mind or for faulty goods, you will be fully reimbursed to your original form of payment, including possible shipping costs.
If you have purchased more than one product in an order and returned just one or some of them, we will reimburse you the pro-rata share of the total shipping costs you may have paid. For example, if you had purchased 3 items and returned 2 of them, we will reimburse you 2/3 of the total shipping costs you’ve paid.